At Wilson Media, we strive to provide high-quality marketing and advertising services to our clients. However, we understand that there may be instances where a client is not satisfied with our services. In such cases, we have a refund policy in place to address these concerns.
Eligibility for Refunds
Refunds will be considered on a case-by-case basis and are subject to the following conditions:
1. The client must have raised their concerns in writing to the Agency within 30 days of the invoice date for the services in question.
2. The client must have provided the Agency with a reasonable opportunity to address their concerns and resolve the issue.
3. The client must have fully cooperated with the Agency during the course of the project, including providing all necessary information and materials in a timely manner.
If a refund is granted, it will be based on the proportion of services that were not satisfactorily provided. The amount of the refund will be determined by the Agency and will take into account the value of the services provided and the cost of any expenses incurred by the Agency.
Process for Requesting a Refund
If you are not satisfied with the services provided by the Agency, please contact us in writing within 30 days of the invoice date. Provide a detailed explanation of the issue and any supporting documentation. We will review your request and respond within a reasonable time frame.Contact UsIf you have any questions about this refund policy or would like to request a refund, please contact us.
3329 Hockaday Place, Coquitlam BC
This policy is provided for informational purposes and should not be considered legal advice. It is recommended that you consult a legal professional for assistance in creating a refund policy that meets your specific business needs.